Delivery Terms

Ace Glazing Brighton takes pride in the installation of beautiful, high-quality windows and doors that help make your home comfortable, safe and energy-efficient.

We offer a ‘delivery only’ service, or, if you prefer, we will bring everything inside and install it for you. No matter what you require, our reliable delivery team will deliver to your home. The Ace Glazing Brighton team is committed to providing a high-quality service at a fair price.

Your product will be delivered to your address at the time of shipment according to these terms.

What Information Do We Need for Delivery?

We need to know a few things about your delivery.

When you place an order, we require the following information:

  • First name and last name
  • A working phone number used to contact you when necessary.
  • Delivery address

You must provide us with a current, valid, address for delivery at the time of ordering. To help ensure that we have the right address for you, please provide either your postcode or house number and street name and any suburb if known.

We will not use the information for any purpose other than obtaining delivery instructions.

What Happens if Your Information Is Incomplete or Incorrect?

Ace Glazing Brighton reserves the right to ship products via an alternative shipping method, at our discretion, upon prior approval by you. This right is reserved but not limited to: lack of proper address format (including no Suite/Apt Number or PO Box), inability to contact you due to inaccurate phone numbers, and incomplete or incorrect shipping address information.

Ace Glazing Brighton is not responsible for unsuccessful attempts to deliver products due to incorrect shipping address information.

Delivery Options

We offer a range of delivery options to suit you. For Brighton deliveries, we offer Standard Delivery for £XXX, and within XXX days the item will be delivered. We also offer our signature service on selected products and express delivery service to ensure that you receive your item as quickly as possible.

Please note that the delivery date is an estimated date of arrival, and whilst we’ll do our best to get your order to you on time, we can’t guarantee your delivery within this time period.

What Are Our Delivery Times?

Our delivery times vary according to your location and your item ordered. Delivery time to all major locations in Brightons is about XXX business days from the day you place your order. Items ordered over the weekend or on official holidays will process on the next business day.

Our delivery times are Monday to Friday between 8 am and 5 pm. If there are any problems with your order we will contact you straight away.

We need someone to sign for your order so if nobody is available, a card will be left for you explaining where your parcel is and who to contact if you can’t collect it. We can work around your schedule to meet a mutually convenient time.

What Is Our Lead Time?

Our lead time often is under a week. If we need to order material then it will take XXX – XXX weeks to produce. For special-order, handcrafted products it may take longer.

Please contact us to discuss your specific requirements, so that we can process your order as quickly as possible.

What Is Our Delivery Cost?

Delivery costs vary by item and customer location. Delivery charges are determined by the number of items purchased. Please contact us for a free quote.

What Are Our Payment Options?

We offer many options to make paying for your orders fast and easy, including cash-on-delivery, online credit/debit card payment, bank deposit and more.

If you’re having trouble paying via these methods then please get in touch – we will provide you with alternative ways of paying.

What Regions Do We Cover in Brighton?

We cover the whole of Brighton, including Hove, Rottingdean, and surrounding areas. We’re registered with the City Council and have all the required qualifications to do business in the area. Our customer service is excellent and we aim to deal with your enquiries as promptly as possible.

What Warranties Do We Offer?

We stand behind our products and services with a 10-year limited warranty, which covers defects in materials and workmanship on all of our windows, doors, and glazing. Other than as provided by law, we are not responsible for indirect, incidental or consequential damages resulting from the use of this product.


Orders can be cancelled any time before they are shipped. After your product ships, it’s too late. Your order might need to be reshipped at our cost.

If you need to cancel a delivery or make changes to your order, please contact us immediately. We’ll be happy to help!

Contact Us

Ace Glazing Brighton is here to help you. For your convenience, we can arrange a convenient time for our highly professional team of installers to carry out the work. Just give our customer service team a call on 01273 257 599, and we can arrange an installation date and time that suits you. So call us today!